![]() ![]() Double-clicking on the machine line entry displays the user's typed request. This indicates to the client that immediate admin help isn't available in our environment, that means they should send an e-mail to the help desk.įrom the administration side, a small red icon of a person with a raised hand indicates that an end user request has come in. If no admin is logged in at the time, the application returns a message saying so. If an administrator is logged in, a dialog box appears that says: "Send your message to the administrator." All the user has to do is type in his message and click Send. When a problem arises, the user on the client computer clicks on the exclamation point in the menu bar of the finder. Since ARD allows for remote control and text chat, we could talk to end users and show them how to perform whatever task they were having issues with.įrom the end user's perspective, ARD is very simple to use and requires no training. I knew that we needed something that would allow my small staff to extend itself to all of the labs, sometimes simultaneously. We started with ARD Version 1.0 and have had it as part of our standard build since the OS X lab conversion last year. On our administration OS X server, we run ARD to manage all of our lab clients. We made this choice because our servers are both Windows 2000 and Mac OS X servers and Timbuktu is the only standard, well-documented and tested remote management application available for both platforms. On our servers, we use Timbuktu for remote control. But after Apple updated its remote management software, and since we have implemented Apple Remote Desktop (ARD) in all of our film and media department labs at Hunter College, I thought it made more sense to focus on that instead. I had planned to write this month about integrated directory services under OS X and how to extend your Net Info/LDAP catalog for authentication to the entire domain of servers - single sign-on, enterprise style. This is the fourth of those articles, which are designed to offer a hands-on view of integrating Macintosh computers and Apple software in what's largely an Intel and Windows world. In a series of articles written by Yuval Kossovsky, manager of digital media systems at Hunter College's Department of Film and Media Studies in New York, Computerworld is following the school's integration of new Apple Computer Inc.
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